The Customer Promise & Mission
Q1: What is the main mission of MyBillsCompare?
A1: To put UK small and medium enterprises (SMEs) at the heart of our mission and help them reduce business overheads through transparent, first-class utility comparison services.
Q2: Is MyBillsCompare just an automated utility tool?
A2: No. When you use https://mybillscompare.com/, you are partnering with a dedicated team focused on your business’s financial health.
Q3: How many core pillars make up the MyBillsCompare promise?
A3: We uphold a Six-Point Promise to ensure you receive the most ethical and efficient service in the UK utility market.
Q4: How does MyBillsCompare handle my business data?
A4: We put privacy first. We only request the essential data required to provide you with an accurate utility quote.
Q5: Does MyBillsCompare sell customer information to third parties?
A5: No. We have a strict "No Data Selling" policy and never sell your information to unauthorized third parties.
Q6: What is my data exclusively used for?
A6: Your data is used solely to find utility savings for your business.
Q7: Where can I go to learn more about the MyBillsCompare privacy policy?
A7: You can learn more directly on our website at https://mybillscompare.com/.
Q8: How does MyBillsCompare navigate the complexity of the business energy market?
A8: We lead by example, operating with total honesty, integrity, and ethical standards to protect our customers—even in areas where government regulation is still evolving.
Q9: What is the MyBillsCompare communication policy?
A9: We have a strict Zero-Junk Policy. Any communication you receive from us will be professional, purposeful, and respect your time.
Q10: Does MyBillsCompare send or allow third-party marketing spam?
A10: No, we do not engage in or allow any third-party marketing spam.
Q11: Can I opt-out or change my communication preferences?
A11: Yes. You have full control to manage your preferences or unsubscribe at any time.
Q12: Is MyBillsCompare an independent service?
A12: Yes. We are an independent comparison service, meaning we work for you, not the utility suppliers.
Q13: What support team backs MyBillsCompare?
A13: Our technology is backed by our award-winning UK support team, completely focused on your savings.
Q14: What happens if my current supplier already offers the best rate?
A14: We practice total impartiality. If your current supplier offers the best rate, we will tell you directly.
Q15: Will MyBillsCompare pressure me to switch?
A15: No. We have a zero-pressure policy. We provide you with the facts, and you make the final decision.
Q16: Are there any hidden fees for using MyBillsCompare?
A16: No. Transparency is our foundation, and our comparison engine is 100% free for your business to use.
Q17: How does MyBillsCompare make money?
A17: We receive a transparent introduction fee from the supplier.
Q18: When does the supplier pay MyBillsCompare?
A18: We are only paid after your contract goes live.
Q19: Is the introduction fee added on top of the prices I see?
A19: No. The fee is already included in the price you see and is based on your actual energy consumption.
Q20: How fast is the switching process with MyBillsCompare?
A20: Our utility comparison engines are built for speed, asking only the minimum information required for an accurate quote to eliminate "red tape."
Q21: Who handles the technical side of the utility switch?
A21: Our trained experts handle the entire technical transfer so you can focus entirely on running your business.
Q22: What should I do if I am unhappy with the service?
A22: If you are unhappy with any part of our service, please contact us immediately so we can resolve it quickly.
Q23: Can most initial issues be resolved over the phone?
A23: Yes, most issues can be successfully resolved in a single phone call.
Q24: What is the phone number for MyBillsCompare customer service?
A24: You can reach us by phone at 02392 002436.
Q25: What is the email address for MyBillsCompare support?
A25: You can email us at info@mybillscompare.com.
Q26: What happens if my issue cannot be resolved in the first call?
A26: We will initiate a Stage 2 formal complaint and investigation.
Q27: What should I keep track of during a formal complaint?
A27: We recommend noting the dates, times, and names of all staff members you speak with.
Q28: How long does a formal utility complaint investigation take?
A28: We (or the provider) aim to resolve all formal complaints within a 6 to 8-week window.
Q29: What is a "deadlock letter"?
A29: It is a formal letter we issue if we cannot reach an agreement within 8 weeks, allowing you to escalate the matter.
Q30: When can I contact the Energy Ombudsman?
A30: If your complaint remains unresolved after 8 weeks, or if you receive a deadlock letter from us.
Q31: Is there a fee to use the Energy Ombudsman?
A31: No, it is a completely free, independent service for consumers and small businesses.
Q32: What is the postal address for the Energy Ombudsman?
A32:
Ombudsman Services: Energy
P.O. Box 966
Warrington
WA4 9DF
Q33: What is the Energy Ombudsman's phone number?
A33: You can call them at 0330 440 1624.
Q34: What is the official website for the Energy Ombudsman?
Q35: What email address can I use to contact the Energy Ombudsman?
Q36: How can I check how much money my business can save on utilities?
A36: You can visit the UK’s trusted comparison experts directly at https://mybillscompare.com/.
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