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    • Energy ✧AI Engine
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    • Cookie Policy
    • Privacy Policy
    • Our Customer Promise
    • Virgin Media
    • Energy Quote
    • Blog | Energy Advice
    • Broadband, Phone & TV
    • Compare Business Energy
  • Energy ✧AI Engine
  • Broadband ✧AI Engine
  • Business water ✧AI Engine
  • ✧AI Biz Solution Engine
  • ✧AI Off-Market Propertys
  • Cookie Policy
  • Privacy Policy
  • Our Customer Promise
  • Virgin Media
  • Energy Quote
  • Blog | Energy Advice
  • Broadband, Phone & TV
  • Compare Business Energy

Privacy Policy

 

 

Our Customer Promise: Transparent & Reliable Utility Comparison

At MyBillsCompare, we put UK small and medium enterprises (SMEs) at the heart of our mission. Our goal is simple: to help you reduce business overheads through transparent, first-class utility comparison services.

When you use https://mybillscompare.com/, you aren't just using a tool; you are partnering with a team dedicated to your business’s financial health.


The MyBillsCompare Six-Point Promise

To ensure you receive the most ethical and efficient service in the UK utility market, we uphold these six core pillars:

1. Data Confidentiality & Privacy First

Your trust is our priority. We only request the essential data required to provide an accurate utility quote.

  • No Data Selling: We never sell your information to unauthorized third parties.
  • Security: Your data is used exclusively to find savings for your business.
  • Learn more at https://mybillscompare.com/.

2. Upholding High Industry Standards

The business energy market can be complex. MyBillsCompare leads by example, operating with total honesty and integrity. Even in areas where government regulation is still evolving, we hold ourselves to the highest ethical standards to protect our customers.


3. A Strict Zero-Junk Policy

We respect your time. Any communication you receive from us will be professional and purposeful.

  • No Spam: We do not engage in or allow third-party marketing spam.
  • Full Control: You can manage your preferences or unsubscribe at any time.


4. We Work for You, Not the Suppliers

We are an independent comparison service. Our technology and our award-winning UK support team are focused on one thing: your savings.

  • Total Impartiality: If your current supplier currently offers the best rate, we will tell you.
  • Zero Pressure: We provide the facts; you make the decision.

5. 100% Free Service – No Hidden Fees

Transparency is the foundation of https://mybillscompare.com/.

  • No Added Charges: Our comparison engine is 100% free for you to use.
  • How we are paid: We receive a transparent introduction fee from the supplier only after your contract goes live. This fee is included in the price you see and is based on your actual energy consumption.


6. Fast, Reliable & Efficient Switching

Our utility comparison engines are built for speed. We’ve removed the "red tape" to ask only the minimum information needed for an accurate quote. Our experts are trained to handle the technical side of the switch so you can focus on running your business.


How We Resolve Issues: Our Complaints Procedure

At MyBillsCompare, we strive for perfection, but if something goes wrong, we are committed to fixing it quickly. We follow a clear, three-stage resolution process.


Stage 1: Initial Resolution

If you are unhappy with any part of our service, please contact us immediately. Most issues can be resolved in a single phone call.

  • Phone:  02392 002436 
  • Email: info@mybillscompare.com


Stage 2: Formal Complaint & Investigation

If your issue requires further attention, we will initiate a formal investigation.

  • Record Keeping: We recommend noting the dates, times, and names of staff members you speak with.
  • Resolution Window: We (or the provider) aim to resolve all formal complaints within 6 to 8 weeks.
  • Deadlock Letter: If we cannot reach an agreement within 8 weeks, we will issue a "deadlock letter," allowing you to escalate the matter.


Stage 3: The Energy Ombudsman

If your complaint remains unresolved after 8 weeks, or if you receive a deadlock letter, you can contact the Energy Ombudsman. This is a free, independent service for consumers and small businesses.


Energy Ombudsman Contact Details:

  • Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
  • Phone: 0330 440 1624
  • Website: www.energyombudsman.org
  • Email: enquiry@ombudsman.org

Ready to see how much your business can save?
Visit the UK’s trusted comparison experts at https://mybillscompare.com/.

Copyright © MyBills Compare All Rights Reserved.

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MyBillsCompare: Cookie & Privacy Settings

 We use cookies to help you find the best utility prices and to ensure our website is secure and easy to use. By continuing to browse, you agree to our use of cookies for analytics and personalized quotes. 

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