My Bills Compare Limited (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and protect your personal data when you visit our website or use our services. By using MyBillsCompare.com, you agree to the practices described in this policy.

We collect and process various types of information to provide you with the best utility comparison services:

• Information You Provide: This includes data entered into forms on our website, such as your name, address, email, phone number, date of birth, and job title.
• Financial Data: To facilitate purchases or credit checks, we may collect bank account details, sort codes, and payment card information.
• Communication Records: We keep records of your contact with us, including emails, letters, and recordings of phone calls for quality and training purposes.
• Technical Data: We automatically collect your IP address, browser type, time zone settings, and "clickstream" data (how you move through our site).

MyBillsCompare uses your information to deliver high-quality service and personalized experiences:

• Service Delivery: To fulfill our contracts and provide the utility quotes and products you request.
• Personalization: To suggest goods or services that are similar to those you have already viewed or purchased.
• Site Improvement: To troubleshoot, analyze data, and ensure our content is presented effectively for your device.
• Security: To keep our website safe and prevent fraudulent activity.
• Marketing: With your consent, we may contact you about offers and services that may interest you. You can opt out at any time.

We may share your data with selected third parties to ensure service delivery, including:

• Business Partners & Suppliers: Essential for the performance of contracts (e.g., energy suppliers and mobile networks).
• Advertisers & Analytics: To help us optimize our website and serve relevant advertisements.
• Credit Reference Agencies: To assess your credit score when it is a condition of entering a contract.
• Legal Authorities: When required by law, we may disclose information to regulatory bodies, courts, or law enforcement.

Your data is stored on secure servers and protected using SSL encryption for all payment transactions. While we take every precaution to protect your personal data, the transmission of information via the internet is never 100% secure. Any transmission is at your own risk.

We may transfer and store your data at destinations outside the European Economic Area (EEA). By submitting your data, you agree to this transfer and processing.

Under UK data protection laws, you have specific rights regarding your personal information:

• Access: You have the right to request a copy of the information we hold about you. This is generally provided free of charge.
• Correction: You can ask us to correct any inaccurate or incomplete information.
• Opt-out: You have the right to ask us not to process your data for marketing purposes.
• Retention: We keep your account information for 6 years following the end of our professional relationship to comply with legal and business requirements.

When you request a quote for certain services, we or our partners may perform a credit check. These are conducted through licensed credit reference agencies. These searches may leave a "footprint" on your credit record. You can request a copy of your credit record directly from agencies like Experian or Equifax.

MyBillsCompare uses cookies to distinguish you from other users. This helps us provide a smooth browsing experience and allows us to improve our site. For full details, please see our [Cookie Policy].

We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, sent to you via email. Please check back frequently for updates.

If you have questions, comments, or requests regarding your privacy, please contact our data team:

Email: info@mybillscompare.com
Website: https://mybillscompare.com